● Ensure you're connected to the network frequency supported by the camera.
● Enable your phone's location permission to detect nearby WiFi or manually enter the correct WiFi name.
● If the QR code scanning fails:
a.Maintain a distance of 15-20cm between the camera and the phone screen.
b.Gradually adjust the distance between the phone screen and the camera.
c.Slightly alter the angle of the phone screen to avoid glare.
d.Make sure the QR code is clear and not distorted.
e.If your phone screen is too small or damaged, consider using another device.
● Check if the camera is in network setup mode; if unsure, click customer service support to check.
● Ensure the app has been granted all necessary permissions; if uncertain, click customer service support to check.
● If, after the above checks, the camera still fails to configure or the indicator light displays an unusual status (such as steady red/blue green light, briefly flashing and then turning off, showing purple or yellow, etc.), please contact us immediately via customer service support.