What should I do if my camera image is distorted？

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• What should I do if my camera image is distorted

  1.Please unplug the camera for 3-5 hours and try reconnecting the power. 2. Please wipe the lens of your camera. If you still have questions, please contact customer support for further assistance.

• The camera is mounted on the ceiling, the image is upside down, how to adjust the image?

  Hey there! You can flip the camera screen on the app! ? Here's how: 1. Click "Enter Device" on the app's homepage. 2. Click "..." in the top right corner. 3. Click "Basic function." 4. Turn on Image Flip. Let us know if you need any help! ?

• The night vision image is not clear?

  Since the lights are dark at night, when the camera is turned on for night vision, the camera appears in black and white, can help the camera capture the image better when the ambient light is not good . However, if the environment suddenly appears ...

• Why My camera image is pink/Purple?

  Please troubleshoot by these steps: 1. Unplug your camera for 2-3 hours, and plug it back to see if it is the same. 2. Find the device ID and contact our customer service for further checking and help. Note: How to find the device ID: 1. Open the ...

• Why my camera image is black and white?

  Please check your camera's night vision: Tap your camera to the real-time video interface>Tap "Functions" in the bottom right corner>Tap IR Mode to see if it is on NO/OFF/AUTO>Please set it to OFF to see if it'll be color.