I am getting an error message "loading failed,Please try again later (99999)" when trying to enter a device, what should I do?

• Related Articles

• My camera isn't getting power

  Please kindly know that camera need to be plugged in all the time to work. If your camera is plugged in and isn't getting power, please replace another plug and power cord to try. If you still have questions, please contact customer support for ...

• What should I do if it says failed to establish an encrypted channel?

  What should I do if it says failed to establish an encrypted channel? Please kindly try the below steps to see if the live videos will load again. 1.Restart Device. ①Click on 'Enter Device' to go to the live feed page. ②Click on '...' the three dots ...

• How can I get motion notifications on my mobile device?

  When a motion is detected and the device is well set up, you will receive a notification on your phone according to the notification type. If you want to receive notifications, please make sure you have done the following tips: Phone Settings 1. ...

• What should I do if the rWhat should I do if the real-time video page keeps loading?

  What should I do if the rWhat should I do if the real-time video page keeps loading? 1.Please check the uploading speed of your current network, the real-time videos need at least 7Mbps to be displayed. 2.Please try to move the camera closer to the ...

• How to add the device to cloud service after bought it?

  After you buy the cloud service, the cloud service will automatically bind with your camera, if you buy the multi-device cloud service package, you can add other cameras in the cloud service page, please follow the steps below: 1. Open the APP, enter ...