I have turned on all the functions, but I can't receive the detection message when my pet walks around in the monitoring area?

• Related Articles

• What is area detection?

  Hello, you can target a certain area as the monitoring screen to narrow down the monitoring scope.

• How I can receive detection messages on my cell phone？

  Hello there! We just wanted to check in and see if you've already turned on motion detection. If you haven't, we'd love for you to do that! Here's a quick guide to help you get started with motion detection: 1. Click "Enter Device" on the homepage of ...

• Why can't I receive notifications after closing the app, but I can see the detection messages when I enter the app.

  Hi, please check whether you have turned on the app's notification permission inside your phone settings, otherwise you will not be able to receive notifications. If you turn it on and still can't receive notifications, we suggest you uninstall the ...

• Why are the previous detection meesages and pictures gone?

  To avoid taking up your phone storage, the detection messages and pictures are stored in a cloud server. Each detection message will last for 30 days and then be wiped out. If there's some important message or picture you want to keep, please kindly ...

• What can I do if I receive too few push notifications or can not receive any push notifications?

  1. Make sure you have enabled push notifications in your phone's settings. You can open the app and click the "me" to go to settings in upper right >permission management> Notifications > Enable app notifications. 2. Make sure you have enabled push ...