What should I do if the camera can only rotate vertically but not horizontally?

What should I do if the camera can only rotate vertically but not horizontally?

What should I do if the camera can only rotate vertically but not horizontally?
Please try the below troubleshooting steps.
1.Camera Calibvbration.
①.Enter the live feed page, click the '...' in the upper right corner to go to Settings.
②.Select 'Basic Functions'.
③.Select 'Camera Calibration '.

2.Reset and reconnect
Please press and hold the reset button on the camera for 5 seconds till you hear a propmt tone. And then reconnect the camera to the network.

Note:
For indoor cameras:
The reset button is on the back of the camera. Press it firmly for 5 seconds to see if you can hear the tone and see the red light flash.
If you hear the tone and the camera light flashes red, you can add it back to the application step by step as you did when you first added the camera.

For outdoor cameras：
Open the rubber cover on the camera and you will find the reset button. You can press and hold the small reset button for about 5 seconds.
After hearing the voice prompt, wait for a moment. When you see the white light flashing, you can connect the camera again.


If the issue remians or if you still have questions, please contact customer support for further assistance.

    • Related Articles

    • What should I do if the camera detects motion but not following them?

      Please check if Motion Tracking function has been activated. Also, please note that the camera can only track mitions horizontally but not vertically . ①Enter the live stream page, click the rightmost functions button on the down side. ②Scroll down ...

    • My camera isn't getting power

      Please kindly know that camera need to be plugged in all the time to work. If your camera is plugged in and isn't getting power, please replace another plug and power cord to try. If you still have questions, please contact customer support for ...

    • How do I turn off the camera?

      There are two ways to turn the camera off. 1, You can simply unplug the camera. 2, You can turn on the private mode(means that the sleep mode) of the camera. The following are reference methods: 1, Enter the live video page. 2, Click the "feature" in ...

    • What SD card does the camera support?

      What SD card does the camera support? Our camera support 4 GB to 128 GB micro SD cards. We recommend that you use a Micro SD card dedicated for cameras (the writing speed is greater than 20 MB/s). This Micro SD card has a higher writing speed, and ...

    • How can I unshare the camera?

      If you used to share the camera with others via the "Home management" feature. 1) Open the APP and click the "Me" which in the lower right corner in the app control interface; 2) Click "Home Management". 3) Click the home member 4) Click on the ...