You could try re-plugging the camera and router, if you still have questions, please contact customer support for further assistance.
What should I do if the camera freezes?
If your router has IPv6 enabled, we recommend that you disable IPv6 setting
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What should I do if the camera freezes?
What should I do if the camera freezes? Please kindly try the below steps to see if the live videos will load again. 1.Restart Device. ①Click on 'Enter Device' to go to the live feed page. ②Click on '...' the three dots on the top right corner of the ...My camera isn't getting power
Please kindly know that camera need to be plugged in all the time to work. If your camera is plugged in and isn't getting power, please replace another plug and power cord to try. If you still have questions, please contact customer support for ...How do I turn off the camera?
There are two ways to turn the camera off. 1, You can simply unplug the camera. 2, You can turn on the private mode(means that the sleep mode) of the camera. The following are reference methods: 1, Enter the live video page. 2, Click the "feature" in ...What SD card does the camera support?
What SD card does the camera support? Our camera support 4 GB to 128 GB micro SD cards. We recommend that you use a Micro SD card dedicated for cameras (the writing speed is greater than 20 MB/s). This Micro SD card has a higher writing speed, and ...How can I unshare the camera?
If you used to share the camera with others via the "Home management" feature. 1) Open the APP and click the "Me" which in the lower right corner in the app control interface; 2) Click "Home Management". 3) Click the home member 4) Click on the ...