What should I do if the camera isn't getting power?

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• My camera isn't getting power

  Please kindly know that camera need to be plugged in all the time to work. If your camera is plugged in and isn't getting power, please replace another plug and power cord to try. If you still have questions, please contact customer support for ...

• Is there a Windows/Kindle Fire version of the App?

  Sorry. There isn’t currently. Sorry. There isn’t currently.

• What should I do if my camera image is distorted

  1.Please unplug the camera for 3-5 hours and try reconnecting the power. 2. Please wipe the lens of your camera. If you still have questions, please contact customer support for further assistance.

• What should I do if the camera doesn't detect movement?

  1.Please check if motion detection is turned on. 2. Please adjust the motion detection sensitivity to high and turn off the human detection to try. You can follow the steps below: 1. Enter the real-time video interface, 2. Click the edit icon in the ...

• Camera doesn't even have a red flashing light that it's on even though it's plugged in

  ① Could you please power off the camera for 3–5 minutes, then plug it in and reset it? The reset button is on the back of the camera. Press it firmly for 5 seconds to see if you can hear the tone and see the red light flash. ② Still No light even ...