What should I do if the SD card cannot be recognized after inserted in?
First, please kindly check the storage capacity of your card，currently the cameras can only accept the micro SD cards from 4GB to 128GB.
If your card is between 4GB to 128GB, but the camera still cannot read it, please insert the card to a computer and format it there. Please choose the EX FAT or FAT 32 form when formatting.
If the issue remians or if you still have questions, please contact customer support for further assistance.
Related Articles
Why do I go to playback but it says please insert SD card or there is no current video? I have inserted the SD card
First, please check that you have inserted the SD card into the camera correctly. If so, check that local recoding is turned on and that the relevant recording mode is selected so that the camera can automatically record video that you can view in ...
The camera does not recognise the SD card?
Please follow the steps below to troubleshoot: 1)Please check whether the SD card is inserted correctly and whether the front and back of the SD card are inserted correctly; 2)Whether the SD card format is correct; 3)Please take out the SD card again ...
What SD card does the camera support?
What SD card does the camera support? Our camera support 4 GB to 128 GB micro SD cards. We recommend that you use a Micro SD card dedicated for cameras (the writing speed is greater than 20 MB/s). This Micro SD card has a higher writing speed, and ...
SD Card Format Requirements
SD cards larger than 32GB need to be formatted as FAT ex on the computer, and SD cards smaller than 32GB need to be formatted as FAT 32 on the computer
How to format SD card on APP?
If you want to format SD card, please follow the steps below: 1)Open the APP and click into the device; 2)Click “...” on the upper right corner; 3)Enter the settings page, click storage settings; 4)Click Format