Why would there still be detection messages after I select 'Delete All'?
Due to limited server capacity, currently when selecting to delete messages, a maximum of 30 messages can appear at once, so if when you choose to delete all, 30 messages will be deleted, if there are more than 30 messages, you may need repeat the delete opreation multiple times.
The server is set to wipe out the messages after 30 days, if you do not want to speed too much time deleting the messages, you can simply leave them there and they will be erased after 30 days.
Related Articles
How to delete messages?
Hey there! I know it can be tricky at first, but I'm here to help. Here's a quick and easy way to do it: 1. Open the home page of the app. 2. Click the "Messages" icon button in the upper right corner. 3. Click the "Alerts" icon button. 4. Click the ...
How I can receive detection messages on my cell phone？
Hello there! We just wanted to check in and see if you've already turned on motion detection. If you haven't, we'd love for you to do that! Here's a quick guide to help you get started with motion detection: 1. Click "Enter Device" on the homepage of ...
Why are the previous detection meesages and pictures gone?
To avoid taking up your phone storage, the detection messages and pictures are stored in a cloud server. Each detection message will last for 30 days and then be wiped out. If there's some important message or picture you want to keep, please kindly ...
Why can't I receive notifications after closing the app, but I can see the detection messages when I enter the app.
Hi, please check whether you have turned on the app's notification permission inside your phone settings, otherwise you will not be able to receive notifications. If you turn it on and still can't receive notifications, we suggest you uninstall the ...
How to download/delete videos on SD card?
If you want to download/delete SD card videos, please open the app, enter the device, then click function, click ‘Playback’. Then select the video you want, and click delete or download icon to delete or download. Meanwhile, you can also choose to ...