Camera Troubleshooting
Why would there still be detection messages after I select 'Delete All'?
Due to limited server capacity, currently when selecting to delete messages, a maximum of 30 messages can appear at once, so if when you choose to delete all, 30 messages will be deleted, if there are more than 30 messages, you may need repeat the ...
Why are the previous detection meesages and pictures gone?
To avoid taking up your phone storage, the detection messages and pictures are stored in a cloud server. Each detection message will last for 30 days and then be wiped out. If there's some important message or picture you want to keep, please kindly ...
What should I do if the rWhat should I do if the real-time video page keeps loading?
What should I do if the rWhat should I do if the real-time video page keeps loading? 1.Please check the uploading speed of your current network, the real-time videos need at least 7Mbps to be displayed. 2.Please try to move the camera closer to the ...
What should I do if the camera detects motion but not following them?
Please check if Motion Tracking function has been activated. Also, please note that the camera can only track mitions horizontally but not vertically . ①Enter the live stream page, click the rightmost functions button on the down side. ②Scroll down ...
What should I do if the recording ends every time I leave the App real-time video page?
Please check if you are manually pressing the record button on down the real-time video page, if so, it is actually using your phone's screen recording function to screen record the live videos. In this case, it will only work when you stay on the ...
What should I do if the App crashes?
Please delete the App, reboot your phone and then reinstalll the App. If the issue remians or if you still have questions, please contact customer support for further assistance.
What should I do if it says failed to establish an encrypted channel?
What should I do if it says failed to establish an encrypted channel? Please kindly try the below steps to see if the live videos will load again. 1.Restart Device. ①Click on 'Enter Device' to go to the live feed page. ②Click on '...' the three dots ...
What should I do if there's static sound from the live videos?
What should I do if there's static sound from the live videos? Please note if there's other digital devices near the camera, there could be electronic interferences. If there's static sound or noise on the real-time videos, please adjust both your ...
What should I do if the camera can only rotate vertically but not horizontally?
What should I do if the camera can only rotate vertically but not horizontally? Please try the below troubleshooting steps. 1.Camera Calibvbration. ①.Enter the live feed page, click the '...' in the upper right corner to go to Settings. ②.Select ...
What should I do if the App no more send me notifications?
Please check if Motion Detection and Detection Alerts have been turned on. How to check the those settings: https://support.litokam.com/portal/en/kb/articles/how-can-i-get-motion-notifications-on-my-mobile-device If all the features have been turned ...
Where do I find the reset button? How do I do a factory reset to the camera?
For indoor cameras: The reset button is on the back of the camera. Press it firmly for 5 seconds to see if you can hear the tone and see the red light flash. If you hear the tone and the camera light flashes red, you can add it back to the ...
What should I do if the device is offline?
There could be multiple cases if on the App is says device is offline,we can check the exact situation based on the status of the indicator on the camera. 1.If the red/white light flashes and the camera is making a constant sound or saying Ready to ...
What should I do if my camera image is distorted？
1.Please wipe the lens of your camera to see if the image will get better. 2.Please unplug the camera for 3-5 hours and plug in again to check. If the issue remians or if you still have questions, please contact customer support for further ...
What should I do if the SD card cannot be recognized after inserted in?
First, please kindly check the storage capacity of your card，currently the cameras can only accept the micro SD cards from 4GB to 128GB. If your card is between 4GB to 128GB, but the camera still cannot read it, please insert the card to a computer ...
What should I do if the night vision view is not clear?
Please kindly check if the camera is pointing to a glass window, a white wall or any other smooth surface. A smooth surface may reflect the infrared lgiht and cause the camera unable to monitor in the dark. You can try to manually rotate the camera ...
What should I do if the camera isn't getting power?
Please kindly know that some of the cameras need to be plugged in all the time to work. If you are not sure whether your camera has battery inside, you can check the label on the camera, there will be the model name. The label is usaully on the back ...
What should I do if the camera freezes?
What should I do if the camera freezes? Please kindly try the below steps to see if the live videos will load again. 1.Restart Device. ①Click on 'Enter Device' to go to the live feed page. ②Click on '...' the three dots on the top right corner of the ...
Why do I go to playback but it says please insert SD card or there is no current video? I have inserted the SD card
First, please check that you have inserted the SD card into the camera correctly. If so, check that local recoding is turned on and that the relevant recording mode is selected so that the camera can automatically record video that you can view in ...
How do I turn off the camera?
There are two ways to turn the camera off. 1, You can simply unplug the camera. 2, You can turn on the private mode(means that the sleep mode) of the camera. The following are reference methods: 1, Enter the live video page. 2, Click the "feature" in ...
What should I do if my camera image is distorted
1.Please unplug the camera for 3-5 hours and try reconnecting the power. 2. Please wipe the lens of your camera. If you still have questions, please contact customer support for further assistance.
Night vision picture is not clear, how can I adjust my night vision?
Please try adjusting the camera to another position and avoid pointing the camera lens at a white wall, or a smooth surface such as glass, or it will cause reflections and then this will happen. If you still have questions, please contact customer ...
What should I do if the device is offline?
If the camera is offline, we can check this situation based on the status of the indicator light on the front of the camera. 1.If the red/white light flashes, please add the camera again to the phone and then reconnect it just like you used it for ...
My camera isn't getting power
Please kindly know that camera need to be plugged in all the time to work. If your camera is plugged in and isn't getting power, please replace another plug and power cord to try. If you still have questions, please contact customer support for ...
How do I physically reset my camera?
1, Please press and hold the reset button on the back of the camera for 3-5 seconds until you hear the prompt sound and the indicator light flashes, means that the reset is successfully ready to connect to the network. 2, Open the APP and click the ...
What should I do if the camera freezes?
You could try re-plugging the camera and router, if you still have questions, please contact customer support for further assistance. If your router has IPv6 enabled, we recommend that you disable IPv6 setting