Account Access and management Options
What should I do if I don't receive the verification code when I register my account?
Please check your spam for captcha codes or check if your inbox is full. Then add an email whitelist to your mailbox: system.az@notice.2.ismartlife.me; authenticate@mail-we.ismartfav.com. If you still can't receive the verification code, please try a ...
How do I cancel my account?
If you want to cancel your account, please kindly operate as below steps: 1). Click the "Me" which in the lower right corner in the app control interface; 2).Click on the "Settings" button in the upper right corner 3). Click the account and security ...
How do I cancel a camera that has been shared with others via the “Family Management” feature?
If you used to share the camera with others via the "Home management" feature，Please do the following 1) Open the APP and click the "Me" which in the lower right corner in the app control interface; 2) Click “Home Management”. 3) Click the “Home ...
What is the "Account number"?
The account number is the email address you used when you first registered. Do you still remember it? (You can look for your usual email address.) If you have retrieved your account but don't remember your password, you can enter your account in the ...
If you used to share device with others, you can remove them.
1) Open the APP, select your camera, click the entering the device 2) Click the " ..." on the upper right. 3) Scroll down and click "Share Device" 3) Click on the share device icon in the upper right corner, then you can find the be shared account ...
How can I unshare the camera?
If you used to share the camera with others via the "Home management" feature. 1) Open the APP and click the "Me" which in the lower right corner in the app control interface; 2) Click "Home Management". 3) Click the home member 4) Click on the ...
If I share account password with others, how can I check their logins?
If you share the account and password to other people, when someone logs into your account, you will receive a notification in the message center like xxxx phone just logged into this account. You can refer to the screenshot below.
How do I can join in the home?
If you use the home management and send the invitation code to join in the home, please be shared person to open the app and click on home management in the top left corner of home interface, click join in the home ,and then type invitation code to ...
How do I share my camera with my family and friends?
Three ways to share your camera with others. 1. Account sharing The easiest way is to share your account and password with others so that they can download the same app and log in to your account. Please select the correct region when logging in 2. ...
Can I connect my camera to two phones?
Please note. A camera can only support connecting to one cell phone account, if you want to use two cell phones to watch at the same time, we recommend that you log in with the same account and password in two phone or create different accounts to ...
Can you reset the password/email for my account?
If you want to change the app password/email, please kindly operate as below steps: 1). Click the "Me" which in the lower right corner in the app control interface; 2).Click on the "Settings" button in the upper right corner 3). Click the account and ...