Storage and Recording
Where is the SD card slot in the camera?
Please check out the images below:
How to share the videos recorded by SD card/cloud service to others?
You can record or download the video to APP album when you watch SD card video or cloud video, and then share the video in APP album later.
How to download/delete videos on SD card?
If you want to download/delete SD card videos, please open the app, enter the device, then click function, click ‘Playback’. Then select the video you want, and click delete or download icon to delete or download. Meanwhile, you can also choose to ...
How to save SD card storage on phone?
If you want to save the sd card video on your phone, First of all, please click on playback to enter the playback page and then check if there is a download button to download the video for saving. Some cameras playback with download video function. ...
Does the video recorded on the SD card support viewing on the computer?
Sorry, due to the privacy of SD card video, it can only be viewed in the “Playback”function of the app.
How to format SD card on APP?
If you want to format SD card, please follow the steps below: 1)Open the APP and click into the device; 2)Click “...” on the upper right corner; 3)Enter the settings page, click storage settings; 4)Click Format
SD Card Format Requirements
SD cards larger than 32GB need to be formatted as FAT ex on the computer, and SD cards smaller than 32GB need to be formatted as FAT 32 on the computer
The camera does not recognise the SD card?
Please follow the steps below to troubleshoot: 1)Please check whether the SD card is inserted correctly and whether the front and back of the SD card are inserted correctly; 2)Whether the SD card format is correct; 3)Please take out the SD card again ...
How to adjust the camera’s SD card recording configuration?
If you want to adjust the record setting, please operate as below step: 1). Open the app and click the entering the device 2). Click the "...." which is in the top right corner of the live video interface; 3). Select "Settings" ; 4). Click the ...
How much memory is required to record a day?
1080P camera Continuous recording mode requires 9.36GB capacity for one day; 2K camera Requires 3.6GB capacity for one day in continuous recording mode; 4MP camera requires 2.64GB capacity for one day in continuous recording mode; 5MP camera requires ...
What SD card does the camera support?
What SD card does the camera support? Our camera support 4 GB to 128 GB micro SD cards. We recommend that you use a Micro SD card dedicated for cameras (the writing speed is greater than 20 MB/s). This Micro SD card has a higher writing speed, and ...
How to download/delete cloud video?
If you want to download/delete cloud video, please open the APP, enter the device, after that click cloud storage, then click the video you want, then click delete or download icon to delete or download.
How to cancel the cloud storage auto-renewal service?
If you want to cancel the auto-renewal service, please follow the steps below: 1)Open the APP, select your camera, and click "enter the device"; 2)Click the ‘...’ setting icon on the upper right corner of the live video page; 3)Click Cloud Storage ...
How to remove the device from cloud service?
How to remove the device from cloud service? If you need to remove a device from your cloud service, follow the steps below: 1. Open the app and go to the Live Video page; 2. click Cloud Storage; 3. click My Subscriptions; 4. select your cloud ...
How to add the device to cloud service after bought it?
After you buy the cloud service, the cloud service will automatically bind with your camera, if you buy the multi-device cloud service package, you can add other cameras in the cloud service page, please follow the steps below: 1. Open the APP, enter ...
Types and differences of cloud services:
Types and differences of cloud services: There are a total of 3 types of cloud services, which are event recording cloud services, continuous logging cloud services, and AI cloud services; 1)Event Recording: the cloud records video only when the ...
How to set up cloud storage for recording?
How to set up cloud storage for recording? About cloud, you need to purchase and activate it. Please open the app to enter the main interface and click cloud storage to purchase. Or please follow the steps below: 1)Open the app and click into the ...
How to record only when motion is detected?
If you want to record when camera detects the movement, you can use the micro sd card or cloud to record. Our cameras support micro sd cards and the cloud to record video automatically. The SD card storage supports "Event Recording" and "Non-stop ...
How can I setup to record continuously throughout the day?
If you want to record continuously, you can buy a micro sd card, or buy continuous cloud service on the APP; The SD card storage supports "Event Recording" and "Non-stop recording". When you insert the micro sd card, please kindly turn on the local ...
The difference between “Playback” function and “Album” function
The difference between “Playback” function and “Album” function Playback function: Save the video recorded by the SD card. If you insert an SD card in the camera, then the video recorded by the SD card can be seen at the playback function. Album ...
What recording methods does the camera support? How to watch it?
The smart camera has three storage options: 1) Manual recording: you have to click the record button on the app to start and stop recording. 1. Click "Album" in the app to view related videos. 2. SD Card Recording: The camera will automatically ...
How to cancel cloud storage auto-renewal service?
If you want to cancel the auto-renewal service, please operate as below step: 1. Open the APP, select your camera, click the entering the device 2. Click the “...” settings icon in the top right corner of the live video page 3. Click “Cloud Storage” ...
How to download/delete the cloud recording?
If you want to download/delete the cloud, please click the cloud storage, and then click the video of you want, then click the delete or download icon to delete or download it. Please refer to the screenshot below:
How do I setup Cloud recording?
Regarding the cloud, it needs to be purchased and activated. Please open the app enter the home interface and click the cloud storage to buy. Or please operate as below step: Open the app and click the enter the device Click the "...." which is in ...
How to save SD card storage on phone?
If you want to save the sd card storage, First of all, please click on playback to enter the playback page and then check if there is a download button to download the video for saving. Some cameras playback with download video function. Or please ...
How can I adjust my camera’s SD card recording configuration?
If you want to adjust the record setting, please operate as below step: 1). Open the app and click the entering the device 2). Click the "...." which is in the top right corner of the live video interface; 3). Select "Settings" ; 4). Click the ...
What SD card does the camera support? How much memory is required to record a day?
Our camera support 4 GB to 128 GB micro SD cards. We recommend that you use a Micro SD card dedicated for cameras (the writing speed is greater than 20 MB/s). This Micro SD card has a higher writing speed, and the saved video will not be stuck or ...
How can I record only when motion is detected?
If you want to record when detection the movement, you can use the micro sd card or cloud to record. Our cameras support micro sd cards and the cloud to record video automatically. The SD card storage supports "Event Recording" and "Non-stop ...
How can I setup to record continuously throughout the day?
If you want to record continuously, you can buy a micro sd card, or some countries have cloud storage plan for continuous recording, such as the United States. The SD card storage supports "Event Recording" and "Non-stop recording". When you insert ...
What recording methods does the camera support? How to watch it?
The smart camera supports three storage mechanisms: 1. Manual recording: it will start recording only when you click the record button on the app, once you exit the app, the recording will end. You can click "Gallery" to view related videos. 2. SD ...