Camera Functions
How do I check the firmware version and how do I update it?
1, click "Enter Device" on the homepage of the app. 2, click "..." in the upper right corner. 3, find the device update, and click it. 4, you can view the firmware version, if there is a prompt to update it, then click Update it.
How to delete family members?
1. Open the home page of the app, 2. Click "Me" in the lower right corner, 3. Click on Family Management, 4. Click the family you created. 5. Click the family member you want to remove, 6. Click "Remove Member".
How to turn on using the call feature?
1, click "Enter Device" on the homepage of the app. 2, click "..." in the upper right corner. 3. Click the basic function, 4. Click on the Talk mode, 5. Choose one-way communication/Two way talk.
How to turn off the camera's light?
Hi there! To get started, just click "Enter Device" on the app's homepage. Then, click the three dots in the top right corner. From there, click "Basic Function Settings." Finally, turn off the "status indicator." You're doing great!
How to turn on night vision?
Hi there! To get started, just click "Enter Device" on the homepage of the app. Then, click "..." in the upper right corner. You'll see a list of options. Choose IR night vision. Then, select Auto or On.
The night vision image is not clear?
Since the lights are dark at night, when the camera is turned on for night vision, the camera appears in black and white, can help the camera capture the image better when the ambient light is not good . However, if the environment suddenly appears ...
The camera is mounted on the ceiling, the image is upside down, how to adjust the image?
Hey there! You can flip the camera screen on the app! ? Here's how: 1. Click "Enter Device" on the app's homepage. 2. Click "..." in the top right corner. 3. Click "Basic function." 4. Turn on Image Flip. Let us know if you need any help! ?
How to delete messages?
Hey there! I know it can be tricky at first, but I'm here to help. Here's a quick and easy way to do it: 1. Open the home page of the app. 2. Click the "Messages" icon button in the upper right corner. 3. Click the "Alerts" icon button. 4. Click the ...
How to set the sound of app notification?
Hello, the app notification sound follows your phone system ringtone, so you can just make sure to turn on your phone's ringtone.
How to set up a timed schedule detection?
You can operate like this: 1, Open the app home page, click “Enter device”; 2, Click the upper right corner “...””button; 3, Click “Detection”; 4, Turn on the motion detection function; 5, Set the detection sensitivity to high/medium/low; 6, Click ...
How can I check if someone else has logged into my account?
Hi, if someone has logged into your app account, you can view the relevant login device on the message page. This is the operation method: 1, go to the home page of the app, and then click the “Messages” icon in the upper right corner; 2, click the ...
How to turn on sound detection?
1, click "Enter Device" on the homepage of the app. 2, click "..." in the upper right corner. 3, click Detection. 4, turn on the sound detection.
What is vehicle detection?
Hello, if you turn on this function, then the camera will only detect the vehicle's traveling, other movements will not be detected.
What is area detection?
Hello, you can target a certain area as the monitoring screen to narrow down the monitoring scope.
How can I make it not to send message notifications to me all the time?
Hi, you can try adjusting the detection sensitivity to low.
Can I set the camera to sound an alarm when someone is detected?
Yes, you can turn on human detection, and then turn on the Linking Siren. 1, click "Enter Device" on the homepage of the app. 2, click "..." in the upper right corner. 3, click Detection. 4, open the mobile alarm setting switch; 5, set the detection ...
How to set the camera light to turn on when motion is detected?
Please adjust the night vision mode to smart mode. Please refer to the following method: 1, click "Enter Device" on the homepage of the app. 2, click “Function” in the lower right corner; 3, click “night vision mode”; 4, select smart mode.
What is the use of human detection?
When you turn it on, the camera will only detect the movement of a whole person, but not other movements. For example, if only your hand is moving on the monitor screen, the camera will not detect it.
How to adjust the detection sensitivity?
This is the operation method: 1, click "Enter Device" on the homepage of the app. 2, click "..." in the upper right corner. 3, click Detection. 4, Turn on the motion detection function, then you can see the motion detection sensitivity. 5, set the ...
Can I set up a timer to avoid disturbing me? How to set it?
Yes, this is how to operate: 1, open the app home page, click the upper right corner of the “message” icon button. 2, click the upper right corner of the “Settings” icon button. 3, open the Detection Alerts. 4, click on the settings “by time period ...
Why can't I receive notifications after closing the app, but I can see the detection messages when I enter the app.
Hi, please check whether you have turned on the app's notification permission inside your phone settings, otherwise you will not be able to receive notifications. If you turn it on and still can't receive notifications, we suggest you uninstall the ...
I have turned on all the functions, but I can't receive the detection message when my pet walks around in the monitoring area?
Hi, please check if the person detection is turned on, Hi, please check if the person detection is turned on, if yes, please turn it off, because if it is turned on, the camera will only be able to detect the movement of a whole person, so it will ...
How I can receive detection messages on my cell phone？
Hello there! We just wanted to check in and see if you've already turned on motion detection. If you haven't, we'd love for you to do that! Here's a quick guide to help you get started with motion detection: 1. Click "Enter Device" on the homepage of ...
What should I do if the camera doesn't detect movement?
1.Please check if motion detection is turned on. 2. Please adjust the motion detection sensitivity to high and turn off the human detection to try. You can follow the steps below: 1. Enter the real-time video interface, 2. Click the edit icon in the ...
What can I do if I receive too few push notifications or can not receive any push notifications?
1. Make sure you have enabled push notifications in your phone's settings. You can open the app and click the "me" to go to settings in upper right >permission management> Notifications > Enable app notifications. 2. Make sure you have enabled push ...
How can I get motion notifications on my mobile device?
When a motion is detected and the device is well set up, you will receive a notification on your phone according to the notification type. If you want to receive notifications, please make sure you have done the following tips: Phone Settings 1. ...